Frequently Asked Questions
Find answers to common questions about BYSHAN press-on nails, sizing, application, shipping, returns, and orders.
Press-On Nails
How do I choose the right nail size?
Each BYSHAN press-on nail set includes 24 nails in 12 sizes, with 2 nails in each size. Choose the nail that covers your natural nail from sidewall to sidewall without pressing into the skin. If you are between two sizes, choose the slightly larger nail and gently file the sides for a better fit. See our Nail Size Guide for more details.
What comes with my press-on nail order?
The contents may vary depending on the product. Please check the individual product page for the exact items included with your nail set.
How do I apply press-on nails?
Start with clean, dry natural nails. Gently prepare the nail surface, select the correct size for each nail, and apply using the adhesive method provided or recommended with your product. Press firmly to help secure the nail in place.
For the best results, always follow the instructions included with your order.
How do I remove press-on nails?
Remove press-on nails gently and avoid forcing or pulling them off. Follow the removal instructions provided with your product and take your time to help protect your natural nails.
Can I reuse my press-on nails?
Reusability depends on the nail set, the adhesive method used, and how carefully the nails are applied and removed. Please refer to the individual product information and care for your nails carefully if you plan to reuse them.
Press-On Toenails
Do you sell press-on toenails?
Yes. BYSHAN offers press-on toenail designs in a variety of colors and statement styles. You can browse them in our Press-On Toenails collection.
Orders & Shipping
Where do you ship from?
BYSHAN orders are currently shipped from China.
How long does shipping take?
Orders are typically processed within 1–3 business days. Estimated delivery times vary by destination. Please see our Shipping Policy for full delivery estimates and shipping information.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, VAT, GST, or other local fees depending on the destination.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.
Returns & Order Issues
Can I return my order?
Eligible items may be returned within 14 days of delivery, subject to our return conditions. Items generally need to be unused, unworn, and in their original condition and packaging. Please review our Returns & Refunds Policy for full details.
What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number and clear photos of the issue. If the problem is confirmed, we will work with you to provide an appropriate solution.
Can I cancel or change my order?
Please contact us as soon as possible if you need to change or cancel an order. We will do our best to help before the order enters fulfillment or is shipped, but changes cannot be guaranteed once processing has begun.
Contact
How can I contact BYSHAN?
Please use our Contact Us page for questions about products, orders, shipping, or returns. If your question is about an existing order, include your order number so we can assist you more efficiently.