Refund policy
We want you to feel confident shopping with BYSHAN. If you are not satisfied with your order, you may request a return within 14 days of delivery, subject to the conditions below.
Last updated: September 2026
Quick Return Overview
Return Request Window: Within 14 days of delivery
Item Condition: Unused, unworn, and in original condition
Packaging: Original packaging and included accessories required where applicable
Press-On Nails: Must be unopened and unused for hygiene reasons, unless damaged, defective, incorrect, or otherwise required by law
Return Shipping: Generally paid by the customer unless the return is due to a confirmed BYSHAN error
Refunds: Issued to the original payment method after the return is received and approved
Order Cancellations: Contact us as soon as possible; cancellation cannot be guaranteed once processing or shipping has begun
Return Eligibility
tems that have been used, worn, altered, damaged after delivery, or returned in a condition that prevents resale may not be eligible for return. For hygiene reasons, press-on nails are accepted for return only if they are unopened and unused in their original sealed packaging, unless the item is damaged, defective, incorrect, or applicable law requires otherwise.
How to Request a Return
Please contact us through our Contact Us page within 14 days of delivery and include:
- Your order number
- The item(s) you wish to return
- The reason for your return
- Photos, if the item arrived damaged, defective, or incorrect
Please do not send items back without contacting us first. Unauthorized returns may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, missing, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the issue.
If the issue is confirmed, we will work with you to provide an appropriate solution, which may include a replacement or refund.
Return Shipping
If a return is requested for reasons unrelated to an error by BYSHAN, return shipping costs are generally the responsibility of the customer.
If the return is due to an incorrect, damaged, or defective item confirmed by BYSHAN, we will provide further instructions regarding the return or replacement.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.
Original shipping charges are generally non-refundable unless the return results from a BYSHAN error or applicable law requires otherwise.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible.
We will do our best to accommodate your request before the order is processed or shipped. Once an order has entered fulfillment or has been handed over to the carrier, cancellation may no longer be possible.
Non-Returnable Items
Items that are used, worn, altered, or returned without their original packaging may not be eligible for return.
Certain products may also be non-returnable for hygiene or safety reasons where permitted by applicable law.
Consumer Rights
Nothing in this policy is intended to limit any mandatory consumer rights that apply under the laws of your country or region.
Contact Us
If you have questions about a return, refund, or order issue, please contact us through our Contact Us page or email us at byshan888@163.com. Please include your order number when applicable.